Returns
Clear, simple return information for SOHA orders.
Return eligibility
Items may be eligible for return when they are unused, unworn, unwashed and returned in their original condition with any original packaging or tags intact.
Return request
Contact SOHA customer care as soon as possible after receiving your order if you wish to request a return. Include your order details and the reason for the request.
Non-returnable items
Items that show signs of wear, washing, damage caused after delivery, or missing original packaging or tags may not be accepted for return. Certain personalised or final-sale items may also be excluded where clearly stated before purchase.
Faulty or incorrect items
If you receive an item that is faulty, damaged on arrival or different from what you ordered, contact us promptly with your order details and clear photographs where relevant.
Refunds
Approved refunds are processed after the returned item has been received and checked. The time required for funds to appear can vary depending on your payment provider.
Return delivery costs
Unless an item is faulty or was supplied incorrectly, return delivery costs may be the responsibility of the customer. Any applicable return instructions will be provided when your request is accepted.