Privacy Policy

Information we collect

When you browse the site, contact us or place an order, we may receive information such as your name, contact details, delivery address, order details, device or browser information and other information you choose to provide.

How we use your information

• To process and fulfil orders.
• To provide customer support and respond to enquiries.
• To operate, secure and improve the website.
• To meet legal, accounting or regulatory requirements.
• To send marketing communications where you have consented or where otherwise permitted by law.

Payments

Payment transactions may be handled by third-party payment providers. SOHA does not need to store full payment-card details where the payment provider processes them directly.

Sharing of information

We may share necessary information with service providers that help us operate the store, such as payment, delivery, hosting, analytics or customer-service providers. We do not sell your personal information.

Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support and legal or accounting obligations.

Your rights

Depending on applicable law, you may have rights relating to access, correction, deletion, restriction, objection or portability of your personal data. You may also withdraw consent where processing is based on consent.

Security

We use reasonable technical and organisational measures to protect personal information. No online service can guarantee absolute security, so customers should also protect their own account and device information.

Children

The SOHA store is not intended to knowingly collect personal information from children where parental or guardian consent would be required by law.

Changes to this policy

We may update this Privacy Policy when our services, legal obligations or data practices change. The latest version will always be published on this page.